Return-Path: Delivered-To: craig@doubleaproperty.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id APXxExuUWmS/egcAcizydQ (envelope-from ) for ; Tue, 09 May 2023 13:42:35 -0500 Return-path: Envelope-to: craig@doubleaproperty.com Delivery-date: Tue, 09 May 2023 13:42:35 -0500 Received: from mail1.helpscout.net ([34.198.122.65]:47894 helo=mail2.helpscout.net) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1pwSIE-002DBk-TT for craig@doubleaproperty.com; Tue, 09 May 2023 13:42:35 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=strong1; d=apartments.com; h=From:To:Subject:In-Reply-To:References:Message-Id:Date:Content-Type: MIME-Version:from:to:subject:reply-to:cc; i=rentpayments@apartments.com; bh=WE9Kqyloqi06aovHU/Wq+8eAgeowPWmQgfPgZwmQNPQ=; b=awhYh8pU3BnAEk+qgsfj1yI1pTVvhpQTIgkh5+H7my5IxFN8H02VRSFcL4GnwJ4PhugzDKd8rNcs CBhCTgOYC7IHaqayRZkJEn/febahWNcbX6++BOXhIc17nWz1TiGPi7rPkhjvCa9E1rb3J4PMsGfI wfbf8NZbjKqhKn963cQ= Received: by mail2.helpscout.net id hbaa1k2s140k for ; Tue, 9 May 2023 18:42:24 +0000 (envelope-from ) From: Rent Payments To: Craig Andrews Subject: Re: Fwd: A payment for 112 NE 14th Street failed X-Hs-Format: 2 X-Msg-Context: HS-1-236322-2237826078-6675539197 X-Hs-Cid: 44477 X-Hs-Uid: 6a7bvKpk9YOg7kyJEzQX X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@helpscout.net X-Hs-State: 3 In-Reply-To: <24AE92A5-170F-4555-8DB2-7F517A731EE2@doubleaproperty.com> References: <24AE92A5-170F-4555-8DB2-7F517A731EE2@doubleaproperty.com> Message-Id: X-Msg-Timestamp: 2023-05-09T18:42:24+00:00 Date: Tue, 09 May 2023 18:42:24 +0000 Content-Type: multipart/alternative; boundary="=_411983394962441b44d58b3eac467493" MIME-Version: 1.0 X-Spam-Status: No, score=-1.3 X-Spam-Score: -12 X-Spam-Bar: - X-Spam-Flag: NO --=_411983394962441b44d58b3eac467493 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable -- Please reply above this line --=0A=0A=0A Hello Craig,=0A= =0AThank you for reaching out to Apartments.com Network. Unfortunately,= =0Aif the tenant makes a payment on time and then fails, the system wont= =0Aadd a late fee because the system recognizes that the tenant made a= =0Apayment on time. If you would like to add a late fee bill, you will= =0Aneed to add it manually from your end. =0A=0AHere's an article from o= ur Help Center with more information:=0Ahttps://propertyhelp.apartments.= com/article/191-how-do-i-bill-my-renter-for-things-beside-rent-like-util= ities-bills-and-move-in-fees=0A[1]=0A=0AI apologize for the inconvenienc= e. Should you have any other question=0Aor concern, please let me know.= Thank you!=0A=0ALinks:=0A------=0A[1]=0Ahttps://propertyhelp.apartments= .com/article/191-how-do-i-bill-my-renter-for-things-beside-rent-like-uti= lities-bills-and-move-in-fees=0A=0AMadelyne=0A--=0A=0AApartments.com Cus= tomer Support=0AHelp Center- https://www.apartments.com/about/help [1]= =0A=0A=0ALinks:=0A------=0A[1] https://www.apartments.com/about/help=0A= =0A =0A > On Tue, May 9, 2023 at 1= 1:17 AM PDT, Craig Andrews <craig@doubleaproperty.com> wrote:=0A>= =0A> EXTERNAL EMAIL=0A> Why hasn't a late fee been applied to this late= rent?=0A> =0A> Begin forwarded message:=0A> =0A> FROM: "Apartments.com= Rent Payments"=0A> =0A> DATE: Ma= y 5, 2023 at 5:25:35 PM PDT=0A> TO: Craig@doubleaproperty.com [1]=0A> SU= BJECT: A PAYMENT FOR 112 NE 14TH STREET FAILED=0A> =0A> =EF=BB=BF=0A>= =0A> [2]=0A> =0A> A PAYMENT FOR 112 NE 14TH STREET FAILED=0A> =0A> Hi c= raig,=0A> =0A> A payment from your renter failed because their account h= ad=0A> insufficient funds.=0A> -------------------------=0A> =0A> ADDRES= S:=0A> 112 NE 14TH STREET=0A> =0A> RENTER:=0A> JAMIE JONES=0A> =0A> AMOU= NT:=0A> $2,225.00=0A> =0A> PAYMENT ID:=0A> 33592570=0A> =0A> DATE SENT:= =0A> MAY 4, 2023=0A> =0A> -------------------------=0A> =0A> We emailed= your renter to let them know their payment failed. If they=0A> still ne= ed to send you this payment through Apartments.com, they can=0A> schedul= e a one-time payment [3] to you.=0A> =0A> Thanks,=0A> The Apartments.com= Team=0A> =0A> This email was sent by Apartments=E2=80=8C.=E2=80=8Ccom t= o=0A> craig@doubleAproperty.com [4]=0A> =0A> Questions? Visit Our Help C= enter [5] | Privacy Policy [6]=0A> =0A> =C2=A9 2023 Apartments=E2=80=8C.= =E2=80=8Ccom, LLC | 3438 Peachtree Road, NE | Suite=0A> 1500 | Atlanta,= GA 30326=0A> =0A> =0A> =0A> Links:=0A> ------=0A> [1] mailto:Craig@doub= leaproperty.com=0A> [2]=0A> http://email.payments-email.apartments.com/c= /eJxczk1qwzAQhuHTjHcN8ujH8kKLtMHXEGNpnAis2Mhyg3v6ktBC6faZ4eMNy1ap-MzbRlf= 2kSo56N4BMUVABHlGa1QretMCfgBi5Dl9cjn8n7vU2NsWuksT3aS0sqZh1xorpcQOVXNzXae= iDVrE3lCwehIsAzKr0SirZRib5FCgFFoYIVCjOo0tmV7wpJkmIhNAiZWOzPe6vXGmNJ9opVJ= fcApLbmZ3q3XdQJ4BB8Dh8Xj8ewE57DX7zDHtGeTlNQNonrgtewkM8hK-_Hr8YKC8Urren2w= 7jdZQU1wolK6gRFz2cWZay7JyqccrorrfSMAh8piqnyjNHH1d_Ez3OC8lfgcAAP__8kJ3Bw= =0A> [3]=0A> http://email.payments-email.apartments.com/c/eJxcztGu2yAMgO= Gnce5OBYZAesHF2aq8BnLBaZGgIEImZU8_nWqbpt1-tvw71H1Q94X3nR7sIw1yYL8BYoqACO= oTF6OluBoJ-B0QI-f0g_vp_5mrGa-LBHubotv0rBczsZNmUUqhRT09nd0QrZQxSjOHTeCVjV= SShY7R2mDllBwKVGIWRgicUV_uksxV8DYzbUQmgBaNzsKvsX9woZQv1KiPN1xCLVN2zzHaDu= oTcAVcO78G9yfn9t8m4Bpo8KP2E3BFoT7-HAa1HqP4wjEdBdTt3QE0X7jXowcGdQs_fTt_Y6= DSKD1eX7zYGRdDU3ehU3qAFrEe98zUem3cx_n-cri_MVwj39PwG6XM0Y_qM71irj3-CgAA__= 86MIIG=0A> [4] mailto:%20craig@doubleAproperty.com=0A> [5]=0A> http://em= ail.payments-email.apartments.com/c/eJxczk3K2zAQxvHTjHcN8ujD9kKLtw2-hhhZ= 40QgRUKWG9LTl4QWSre_GR7-Wzk6NZf5OOjGLlAnC9N3QIwBEEF-4WzUKBYzAv4AxMAp_uT2= cv_cpcZlHmG6DsHuSqvZDGxHM0spcUI13K1fFg56UXIhM4p9ZzLKG-JRaO8nL4ZoUaAUWhgh= UKO6-JHMInjXTDuR2UCJSq_Mj35840wxXahS6x-4bCUPyd57rwfIL8AVcH0-n_-9AK7ky9kB= 1zunCnI9e3aZQzwzyOtnFdC88Shn2xjkdfvl6usPbpQrxdvjzfOkcTY0NLs1ijdQIpTTJ6ba= SuXWX5-mbv82A66Bfexup5g4uF5cokdIpYXfAQAA__8ACHwp=0A> [6]=0A> http://emai= l.payments-email.apartments.com/c/eJxcz9Gu2yAMBuCnce5ORUxC6AUXZ6vyGsgBp0= WCBgFplT39lGqTpt1-vy3_dlttVGziWunO1lMjA9MPQAweEEF-o1ZDL66qB_wJiJ5jeHE57D= -5HPGqe5hunTfrMA5adWx6paWUOOHQPYxnNdHiNa9K9Ho9k9H5SfZqkc5J7IJBgVKMQgmBIw= 6XpSd1FbyOTCuRcjCITEfiZ6tfnCjEC2Uq7QMXt6UumkdruYL8BpwB5_f7_d8I4Ez-xaWFyo= CzD9VFColLBZxzCS9yx1dt1PhcATnvLdnEPuwJ5O1zFFCdWLe9OAZ5c79sPv6go5Qp3J8n62= lEragrxhUKdxiE3_YlMuWyZS7t-FRu5u9LZx1eQrMrhcjets1Gevq4Ff87AAD__yogiCw=0A= > =0A> =0A> =0A> =0A --=_411983394962441b44d58b3eac467493 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0A=0A =0A=0A=0A
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=0A = =0A
Hello Craig,

Thank you for= reaching out to Apartments.com Network. Unfortunately, if the tenant ma= kes a payment on time and then fails, the system wont add a late fee bec= ause the system recognizes that the tenant made a payment on time. If y= ou would like to add a late fee bill, you will need to add it manually f= rom your end.

Here's an article from our Help Center= with more information:
https://propertyhelp.apartments.c= om/article/191-how-do-i-bill-my-renter-for-things-beside-rent-like-utili= ties-bills-and-move-in-fees

I apologize for the inconveni= ence. Should you have any other question or concern, please let me know.= Thank you!

=0A
Madelyne
--

Apartments.com= Customer Support
Help Center- https://www.apartments.com/about/help
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=0A = {#HS:2237826078-562496#}=0A 3D""/ =
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=0A On Tue, May 9, 2023 at 11:17 AM PDT= , Craig Andrews <craig@doubleaproperty.com> wrote:=0A
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EXTERNAL EMAIL=0A
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=0AWhy hasn't a late fee been a= pplied to this late rent?
=0A
=0ABegin forwarded message:
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From: "Apartments.com= Rent Payments" <noreply@payments-email.apartments.com>
=0AD= ate: May 5, 2023 at 5:25:35 PM PDT
=0ATo: Craig@doubleaproperty.com
=0ASubj= ect: A payment for 112 NE 14th Street failed
=0A
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=EF=BB=BF=0A=0A=0A= =0A=0A=0A=0A
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=0A<= h1 class=3D"ex-padder-bottom-small" style=3D"color:#3D4542;font-family:H= elvetica, Arial, sans-serif;font-weight:100;line-height:1.3;font-size:24= px;margin:0 0 12px;padding:0 0 16px;" align=3D"left">A payment for 112 N= E 14th Street failed=0A

Hi craig,

=0A

A payment from your renter failed because their account had insuff= icient funds.

=0A
=0A= =0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A
Address:=0A112 NE 14th Street=0A
Renter:Jam= ie Jones
Amount:$2,225.00
Payment ID:33592570
Date Sent:
=0A		May 4, 2023
=0A
=0A

We emailed your renter to let them know their p= ayment failed. If they still need to send you this payment through Apart= ments.com, they can = schedule a one-time payment to you.

=0A

Thanks,=0AThe Apartments.com Team

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This email wa= s sent by Apartments=E2=80=8C.=E2=80=8Ccom to craig@doubleAproperty.com

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Questions? Visit Our Help Cente= r | Privacy Policy

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=C2=A9 2023 Apartments=E2= =80=8C.=E2=80=8Ccom, LLC | 3438 Peachtree Road, NE | Suite 1500 | = Atlanta, GA 30326

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